Introduction
Welcome to VADisabilityChat.com (hereinafter referred to as “the Website”). This Privacy Policy outlines our practices regarding the collection, use, and protection of your information when you use our services, including the AI-powered chatbot (the “Chatbot”) designed to assist U.S. veterans in navigating the VA disability claim process.
By accessing or using the Website, you agree to this Privacy Policy. This Website is intended for use only by individuals located in the United States. If you do not agree with our policies and practices, please do not use the Website.
1. Information We Collect
1.1 Health-Related Information Provided by You
Important Notice: We encourage you to share non-personally identifiable health-related information with the Chatbot to assist you with VA disability claims. Please do not include any personal information that can identify you, such as your name, address, Social Security number, or other identifying details. While we strive to protect your information, we cannot guarantee the security of any information you provide.
The types of health-related information you may provide include:
- Medical Conditions
- Symptoms
- Service-Related Health Issues
- General Health Inquiries Related to VA Disabilities
1.2 Information Collected Automatically
We automatically collect certain information about your device and usage of the Website, which may include personal information as defined under applicable laws:
- IP Address
- Device Information: Device type, operating system, and browser type.
- Online Identifiers: Cookies, web beacons, and similar technologies.
- Usage Data: Date and time of access, pages viewed, referring website.
- General Location Data: Based on your IP address (city, state, or country).
1.3 Non-Personal Information
We collect non-personally identifiable information, such as:
- Aggregated Data: Statistical information about how users interact with the Website.
- Anonymized Data: Information that cannot be used to identify you personally.
2. How We Use Your Information
We use the collected information for the following purposes:
- To Provide and Improve Services: Use your health-related information to assist you with VA disability claims through the Chatbot and enhance the functionality and user experience of the Website.
- Personalization: Tailor content and recommendations based on your health-related inputs.
- Analytics: Monitor and analyze trends, usage, and activities to improve our services.
- Security: Detect, prevent, and address technical issues and protect against fraudulent or illegal activities.
- Compliance: Comply with legal obligations and enforce our Terms and Conditions.
Please Note: While we use your health-related information to assist you, we cannot guarantee the confidentiality or security of this information. Please share only what you are comfortable with and avoid including any personally identifiable information.
3. Sharing and Selling of Information
3.1 Sharing with Third Parties
We may share your information with third parties under the following circumstances:
- Service Providers: Trusted companies that provide services on our behalf, such as hosting, data analysis, and customer service. These service providers have access to your information only to perform specific tasks and are obligated not to disclose or use it for any other purpose.
- Legal Obligations: If required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety, or that of our users or the public.
- Business Transfers: In connection with a merger, sale, restructuring, or other transfer of assets, your information may be transferred as part of that transaction.
3.2 Selling of Information
We may sell or share non-personally identifiable information or aggregated data derived from your interactions with the Chatbot and Website to third parties for purposes such as:
- Research and Analytics
- Marketing and Advertising
- Improving AI Technology
We do not sell personal information that identifies you personally, including any health-related information that could be linked to you.
4. Cookies and Tracking Technologies
4.1 Types of Cookies Used
- Essential Cookies: Necessary for the Website to function properly.
- Analytics Cookies: Help us understand how users interact with the Website.
- Advertising Cookies: Used to deliver relevant advertisements to you.
4.2 Managing Cookies
You can control and manage cookies in various ways:
- Browser Settings: Adjust your browser settings to refuse or accept cookies.
- Opt-Out Tools: Use industry opt-out tools like the Network Advertising Initiative or Digital Advertising Alliance.
Please note that disabling cookies may affect the functionality of the Website.
5. Your Rights
Residents of certain U.S. states may have specific rights regarding their personal information. These rights may include:
5.1 Right to Access
You have the right to request:
- Categories of Personal Information Collected
- Sources of Personal Information
- Purpose for Collecting Personal Information
- Categories of Third Parties with Whom We Share Personal Information
- Specific Pieces of Personal Information We Have Collected About You
5.2 Right to Delete
You may request the deletion of personal information we have collected from you, subject to certain exceptions.
5.3 Right to Opt-Out of Sale
If applicable, you can request that we do not sell your personal information. Since we do not sell personal information that identifies you personally, this right may not be applicable.
5.4 Right to Non-Discrimination
We will not discriminate against you for exercising any of your privacy rights.
5.5 Exercising Your Rights
To exercise your rights, please contact us using the information provided in the Contact Us section. We may need to verify your identity before processing your request.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, we cannot ensure or warrant the security of any information you transmit to the Chatbot or store on our servers.
- Security Limitations: By using the Website and Chatbot, you acknowledge that any information you provide may be at risk, and we are not responsible for any unauthorized access to or disclosure of your information.
- No Guarantee of Security: We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.
- Your Responsibility: We recommend that you consider the sensitivity of the information you share and avoid providing details that could be used to identify you.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the context in which it was collected.
8. Third-Party Services
8.1 Analytics Providers
We use third-party service providers like Google Analytics to collect and analyze information about Website usage. These providers may use cookies and collect data such as your IP address.
- Google Analytics: For more information, visit Google’s Privacy Policy and learn how to opt-out at Google Analytics Opt-Out.
8.2 Advertising Partners
We may partner with third-party advertising networks to display advertisements on our Website or to manage our advertising on other sites.
8.3 Links to Other Websites
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
9. Children’s Privacy
The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.
10. International Users
Our services are intended for users located in the United States. If you are accessing the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your country.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. The effective date of the current Privacy Policy is listed at the top of this page.
11.1 Notification of Changes
- Material Changes: If we make material changes to how we handle personal information, we will notify you by:
- Posting a prominent notice on our Website.
- Sending an email to the email address you have provided, if applicable.
- Regular Updates: Non-material changes will be updated on this page with a new effective date.
Your continued use of the Website after any changes constitutes your acceptance of the new Privacy Policy.
12. Governing Law
This Privacy Policy is governed by the laws of the State of Tennessee, without regard to its conflict of law provisions.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us
We will respond to your inquiry within a reasonable timeframe.
Thank you for using VADisabilityChat.com. We are committed to protecting your privacy and ensuring a safe experience on our Website.
Disclaimer: This Privacy Policy is provided for informational purposes and should not be considered legal advice. Privacy laws, especially those related to health information, can be complex and vary by jurisdiction. For legal advice tailored to your specific situation, please consult a qualified attorney.