1. Introduction
Welcome to VADisabilityChat.com (referred to as “the Website”). These Terms of Service (“Terms”) govern your use of the Website, including the AI-powered chatbot (“Chatbot”) designed to assist veterans in navigating the VA disability claim process.
Affiliation Disclaimer: The Website and its Chatbot are independent services and are not affiliated with, endorsed by, or connected to the U.S. Department of Veterans Affairs (VA) or any government agency.
Acceptance of Terms: By accessing or using the Website, you agree to comply with these Terms, including the dispute resolution clause outlined herein. If you do not agree with any part of these Terms, please do not use the Website.
2. Use of the Website
2.1 Eligibility
- Geographical Restriction: You must be located within the United States to use this Website. The services offered are intended for U.S. residents only.
- Age Requirements: You must be at least 18 years old to use this Website. By using the Website, you confirm that you are legally capable of entering into a binding agreement and meet all eligibility requirements.
2.2 Purpose of the Website
The Website provides general guidance to veterans on the VA disability claim process. The information provided by the Website and / or Chatbot is for informational purposes only and should not be considered legal, medical, financial, or professional advice.
- Accuracy Disclaimer: While we strive to provide accurate and up-to-date information, we do not warrant or guarantee the completeness, accuracy, or reliability of the information provided by the Chatbot or the Website. The AI technology used may have limitations, and information may become outdated. Any reliance you place on such information is strictly at your own risk.
- AI Technology Notice: Please be aware that the Chatbot utilizes artificial intelligence technology, which may not always provide accurate or complete information. The responses generated are intended for general guidance and should not be solely relied upon for making decisions.
2.3 User Obligations
- No Sharing of Personal Information: You must not share any personal, private, or sensitive information with the Chatbot. The Chatbot is not designed or secured to handle personally identifiable information (PII).
- Lawful Use Only: You agree to use the Website in compliance with all applicable laws and regulations. You must not use the Website for any unlawful or prohibited purposes.
- User Verification: You are responsible for verifying any information obtained from the Website or Chatbot before relying on it. We recommend consulting official sources or professional advisors for verification.
3. Fees and Payments
3.1 Free and Paid Services
Currently, access to the Website and the Chatbot is provided free of charge. However, we reserve the right to introduce fees for certain features or services in the future. We will provide advance notice of any changes to our fee structure by updating these Terms and notifying users through the Website or via email if applicable.
3.2 Payment Terms
If you choose to access services that require payment, you agree to pay all fees and charges associated with such services. All payments must be made in U.S. dollars and are non-refundable unless otherwise stated. We may use third-party payment processors to facilitate transactions; by providing payment information, you authorize us to charge the applicable fees to your payment method.
3.3 Changes to Fees
We reserve the right to modify our fees at any time upon reasonable notice, which may be provided by posting the changes on the Website or through other means of communication. Your continued use of the paid services after the effective date of such changes constitutes your acceptance of the new fees.
3.4 Taxes
You are responsible for any taxes applicable to your use of the paid services, including sales, use, value-added, or other taxes. We may collect applicable taxes as required by law.
4. Intellectual Property
4.1 Ownership
All content on the Website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of VADisabilityChat.com or its licensors and is protected by intellectual property laws, including copyright, trademark, and other proprietary rights.
4.2 Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for your personal, non-commercial purposes. This license does not allow for the resale or commercial use of the Website or its contents.
4.3 Prohibited Actions
You agree not to:
- Reproduce, distribute, modify, or create derivative works based on any content from the Website without explicit permission.
- Attempt to gain unauthorized access to the Website, its servers, or any connected systems.
5. Use of Chat Information
5.1 Data Collection and Usage
By using the Chatbot, you agree that any information provided during your interactions may be collected and used by VADisabilityChat.com to improve the functionality of the Chatbot, enhance the user experience, and for other purposes related to the development and maintenance of the Website.
- Privacy Assurance: All data collected during your interactions will be handled in accordance with our Privacy Policy. We are committed to protecting your privacy and will not share your personally identifiable information with third parties, except as necessary to improve our services or as required by law.
5.2 Personally Identifiable Information (PII)
In addition to non-personally identifiable information, we may collect your IP address, which can be considered PII. Your IP address is used for security purposes, to prevent malicious activities, and to enhance user experience. For detailed information on how we handle your IP address, please refer to our Privacy Policy.
5.3 Non-Personally Identifiable Information
You acknowledge and agree that VADisabilityChat.com retains the right to use, analyze, share, and sell non-personally identifiable information derived from your interactions with the Chatbot. This information may be used to train the AI, improve our services, and for other business purposes. Non-personally identifiable information refers to data that cannot be used to identify you personally.
- Third-Party Sharing and Selling: We may share or sell non-personally identifiable information with third parties for various purposes, including but not limited to research, analytics, marketing, or other business activities.
6. Disclaimers and Limitation of Liability
6.1 No Professional Advice
The information provided by the Chatbot and the Website is intended for general guidance and should not be construed as legal, medical, financial, or professional advice. For specific advice tailored to your circumstances, please consult a qualified attorney, accredited VA representative, or other professional advisor.
- No Attorney-Client Relationship: The use of this Chatbot does not create an attorney-client relationship between you and VADisabilityChat.com or its affiliates. For personalized legal advice, please consult a qualified attorney or accredited VA representative.
6.2 “As Is” and “As Available” Basis
The Website and its content are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied. We make no warranties or representations regarding the accuracy, reliability, or availability of the Website or the Chatbot. We do not guarantee that the Website will be uninterrupted, secure, or error-free.
- No Guarantee of Accuracy: We expressly disclaim any liability for any errors or omissions in the content or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Website or Chatbot.
6.3 Limitation of Liability
To the maximum extent permitted by law, VADisabilityChat.com, its affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of the Website or Chatbot. We shall not be liable for any errors or omissions in the content or for any actions taken based on the information provided by the Chatbot or the Website.
- Cap on Liability: In no event shall the total liability of VADisabilityChat.com for all claims related to the use of the Website exceed the total amount paid by you, if any, for accessing the Website or using the Chatbot during the twelve (12) months preceding the claim. If the service is provided for free, our total liability shall not exceed one U.S. dollar ($1.00).
6.4 External Links and Third-Party Content
The Website may contain links to third-party websites or services that are not owned or controlled by VADisabilityChat.com. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities or individuals or their websites.
- Disclaimer of Liability for External Links: You acknowledge and agree that VADisabilityChat.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
7. Advertising
The Website may display advertisements and promotions from third parties. Your dealings or correspondence with, or participation in promotions of, advertisers other than VADisabilityChat.com, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party.
- Disclaimer of Liability for Advertising: VADisabilityChat.com is not responsible or liable for any loss or damage of any kind incurred as the result of the presence of such advertisers on the Website or your dealings with them.
8. Indemnification
You agree to indemnify, defend, and hold harmless VADisabilityChat.com, its affiliates, licensors, service providers, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website.
9. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and the effective date will be updated. If significant changes are made, especially regarding fees and payments or data usage, we will provide additional notice, such as by email or through prominent notice on the Website. Your continued use of the Website after the posting of revised Terms means that you accept and agree to the changes.
10. Dispute Resolution
10.1 Mediation
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website, you agree to first attempt to resolve the matter through informal negotiations with VADisabilityChat.com. If the dispute is not resolved within thirty (30) days, you agree to resolve any claim, dispute, or controversy by mandatory and binding mediation administered by JAMS (formerly Judicial Arbitration and Mediation Services). The mediation will be conducted in accordance with the JAMS Mediation Rules and Procedures and will take place in Tennessee, unless otherwise mutually agreed upon by the parties.
10.2 No Class Actions
You agree that any mediation will be conducted on an individual basis and not as a class, consolidated, or representative action. You further agree that the mediator may not consolidate more than one person’s claims or preside over any form of a representative or class proceeding.
10.3 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief to protect their intellectual property rights in any court of competent jurisdiction.
10.4 Governing Law and Jurisdiction
These Terms and any disputes arising out of or related to them will be governed by and construed in accordance with the laws of the state of Tennessee, without regard to its conflict of law provisions.
11. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason by a court of competent jurisdiction, the remaining provisions of these Terms will continue in full force and effect. Such invalid, illegal, or unenforceable provision shall be modified so as to render it valid and enforceable while maintaining the parties’ original intent to the maximum extent possible.
12. Force Majeure
VADisabilityChat.com shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, strikes, cyber-attacks, or interruptions in internet service.
13. Contact Information
If you have any questions or concerns regarding these Terms, please contact us
Privacy Policy
Please refer to our Privacy Policy for detailed information on how we handle your data.
Accessibility
VADisabilityChat.com is committed to ensuring accessibility for all users. If you encounter any accessibility issues, please contact us , and we will make every effort to address your concerns.